VIP Access for Mobile and Identity Protection Center Support - For questions specific to credentials and tokens.VIP Authentication Service Support - For questions specific to the service.Prior to contacting Symantec, we encourage you to check our Support website and knowledge base for quick solutions to common questions: Phone support is not available for trial accounts. We will try to respond to your case within one business day. To report a technical support issue related to the Symantec VIP trial account, please open a support case at the MySymantec portal ( ). You cannot update your account enrollment information once the verification process begins. Once your information has been verified, Symantec will notify you by email that your account has been approved. The email will contain a link to view the current status of your account enrollment. You will receive an email that confirms receipt of your enrollment. The verification process is typically one to two business days. Symantec begins processing your request as soon as possible, and performs verification checks of your organization and contact. If this happens, they need to re-enroll in their non- Okta-based Symantec VIP enrollments.Review the confirmation page, which details the Symantec verification process after you submit your enrollment form. Users are unenrolled from their other, non- Okta Symantec VIP enrollments when they remove their Okta-based enrollment from their Okta Settings page. If my phone dies and I no longer have access to the old install I could be locked out. In the web browser on your computer, enter the security code in the Verify with Symantec VIP page. This creates a terrible chicken-and-egg problem, in the sense that I could re-register the new VIP Access installation with my accounts, but in order to do that I may have to authenticate using the old app to simply get to the point I can register a new token.Both VS and SY prefixes are recognized equally by the VIP cloud. New installations will be issued an SY credential ID.
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